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Terms & Conditions

By using this website and placing an order, you agree to the following terms and conditions.

1. General

SMelt-mond (Pty) Ltd (“we”, “our”, “us”) operates www.smeltmond.co.za. By accessing our website, you confirm that you accept these terms and agree to comply with them. We may update these terms at any time without prior notice.

2. Products

  • All products are 130 g gourmet cookies unless otherwise stated.

  • We make every effort to accurately display product images and descriptions. Slight variations may occur due to the handmade nature of our cookies.

  • Allergens and ingredients are listed where applicable. Customers should review this information carefully before ordering.

3. Ordering and Payment

  • Orders can be placed online via www.smeltmond.co.za.

  • Payment is processed securely via third-party payment providers. SMelt-mond (Pty) Ltd does not store full payment card details.

  • You confirm that all information provided at checkout is accurate and complete.

  • Prices are displayed in South African Rand (ZAR) and include applicable taxes unless stated otherwise.

4. Shipping and Delivery

  • We deliver cookies within [South Africa] using trusted courier services.

  • Delivery times are estimates and may vary due to factors beyond our control.

  • Risk of loss or damage passes to the customer upon delivery.

5. Custom Orders

  • Custom orders (e.g., personalised names on birthday cookies) are available at an additional cost.

  • We are not responsible for errors in customisations if incorrect information is provided at the time of order.

  • Custom orders cannot be refunded once production has started unless the product is defective.

6. Refunds and Returns

  • Due to the perishable nature of cookies, we do not offer returns for change of mind.

  • Refunds or replacements are offered only if products are defective or damaged upon delivery.

  • Customers must notify us within 24 hours of receiving the product with photos of the issue.

7. Intellectual Property

  • All content on the website, including images, text, logos, and product designs, is the property of Smelt-mond (Pty) Ltd.

  • You may not copy, reproduce, or use our content for commercial purposes without written permission.

8. Privacy

  • We collect and process personal information in accordance with our Privacy Policy and POPIA compliance.

  • By using the website, you consent to the collection and use of your personal information for order processing and communication purposes.

9. Limitation of Liability

  • SMelt-mond (Pty) Ltd is not liable for any indirect, incidental, or consequential loss arising from the use of our website or products.

  • We are not responsible for delays or failures caused by courier services or external circumstances beyond our control.

10. Governing Law

These terms and conditions are governed by the laws of the Republic of South Africa. Any disputes arising will be subject to the jurisdiction of South African courts.

11. Contact

If you have any questions about these Terms and Conditions, please contact us:
Email: smeltmond@gmail.com
Website: www.smeltmond.co.za

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